Leave us your information and you will get a code for up to €750 discount*

PRIVACY POLICY

ADDITIONAL INFORMATION ON DATA PROTECTION

This policy sets out how the personal information of all individuals who interact with ELTEX through this website will be treated and protected. Please read the sections of

Legal Notice

, P

ookie policy

and this Privacy Policy before using this website.

In accordance with the provisions of EU Regulation 2016/679, of the European Parliament and of the Council of 27 April 2016 (RGPD) and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, ELTEX, informs you that, by accepting this Privacy Policy, you give your express, informed, free and unequivocal consent for the Data you provide, and on which the security, technical and organizational measures provided in the current regulations are applied, to be processed by ELTEX, as data controller.

WHO IS RESPONSIBLE FOR THIS WEBSITE?



  • Identity of the
    Responsible
    :

    ELTEX SOLAR S.L.

  • Trade name:
    ELTEX

  • NIF/CIF:
    B06936587

  • Address: 
    Carrer de les Ciències, 81 Nau 2, 08908 L’Hospitalet de Llobregat.
  • E-mail: atencioncliente@eltex.es
  • Activity: Solar Energy

  • Contact details of the data protection officer, if applicable:



    atencioncliente@eltex.es


WHAT PERSONAL DATA IS COLLECTED ON THIS WEBSITE?

For the purposes set forth in this Privacy Policy, ELTEX collects and processes the Personal Data detailed below, which will depend on the different products or services you request on this Website:

  • Identification data: first name, last name.
  • Contact information: mailing address, e-mail, cell phone number.
  • Navigation data: IP address, type and identification of the device, type of browser, domain through which you access the Web Site, navigation data, activity on the Web Site.

ON WHAT LEGAL BASIS IS THIS DATA PROCESSED?

We process your personal data on the following legal bases:

  • The execution of a contract with ELTEX, to contract services, publish advertisements and manage the requested services.
  • The user’s consent in relation to contact, subscription to content and the sending of commercial communications, via e-mail, cookies or messaging systems.
  • The legitimate interest of the data controller to protect ELTEX website users from abuse and fraud in the use of our services.

FOR WHAT PURPOSES WILL WE PROCESS YOUR DATA?

In this website, there are different forms, in each of them, the information collected will be used in the following way:

  • Content subscription formsThere are several forms to activate the subscription. The data provided will be used exclusively to send the Newsletter and keep you updated on news and special offers, exclusive to subscribers of eltex.es
  • Contact form: There is also a contact form for inquiries, suggestions or professional contact. In this case the e-mail address will be used to respond to them and send the information that the user requires through the web.

TIME OF CONSERVATION OF PERSONAL DATA

Customer data: the period of conservation of personal data will vary depending on the service contracted by the Customer. In any case, it will be the minimum necessary, and may be maintained until:

  • 4 years: Law on Infractions and Penalties in the Social Order (obligations regarding affiliation, registrations, cancellations, contributions, payment of salaries…); Arts. 66 et seq. General Tax Law (accounting books…).
  • 5 years: Art. 1964 of the Civil Code (personal actions without special term).
  • 6 years: Art. 30 of the Commercial Code (accounting books, invoices…).
  • 10 years: Art. 25 of the Law for the Prevention of Money Laundering and Financing of Terrorism.

Subscriber data: from the time the user subscribes until the user unsubscribes.
Data of potential customers: the data will be kept in any case for the duration of the commercial relationship established and, once concluded, two years, unless the user requests its deletion beforehand.

WHAT ARE YOUR RIGHTS REGARDING THE USE OF YOUR DATA?

Any person has the right to obtain confirmation as to whether or not ELTEX is processing personal data concerning him/her. Interested persons have the right to:

  • Request access to personal data relating to the data subject.
  • Request its rectification or suppression.
  • Request its cancellation.
  • Request the limitation of your treatment.
  • Opposing treatment.
  • Request data portability.

If you have given your consent for any specific purpose, you have the right to withdraw the consent given at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

In case you feel that your rights concerning the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you can file a complaint with the Supervisory Authority Data Protection Supervisory Authority.
To exercise these rights, you may write to atencioncliente@eltex.es.

There is a form for the exercise of your rights, you can request it by email or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties. These forms must be electronically signed or be accompanied by a photocopy of the ID card. If you are represented by someone, you must attach a copy of your ID, or it must be signed with your electronic signature. Forms may be submitted in person, by letter or by mail to the address of the person in charge shown at the beginning of this text.

REMARKETING ACTIONS: GOOGLE ADS

Ads is a Google platform for ADVERTISERS who want to advertise on Google. eltex.es uses Google Ads, Google’s advertising platform that allows you to create campaigns and ads to display on other websites. When generating an ad, you can segment the audience by:

  • Location
  • Demographic data (age, sex, etc.)
  • Interests (activities, hobbies, etc.)
  • What they buy on the Internet and through other channels

The data obtained through Google Ads are subject to this privacy policy from the moment the user leaves their data in the form on this website to join the newsletter subscriptions. Under no circumstances will the information from Google be used for any other purpose.

FACEBOOK ADS

This website uses Facebook Ads, which allows you to segment the audience to target an ad. Thanks to Facebook’s Custom Audiences feature, an audience can be created from user and subscriber data from this website, such as email addresses and phone numbers. To do this, it is necessary to share databases with Facebook to subsequently generate custom audiences by targeting ads to people with similar profiles.

For the targeting of ads in accordance with Facebook’s Policies
no sensitive personal information is used and is not shared with third parties. or with other advertisers, and will be removed by Facebook upon completion of this process. In addition, Facebook will be responsible for ensuring confidentiality. The ad system designed by Facebook allows you to show relevant and useful ads without revealing your identity to advertisers, being able to reach groups of people with specific profiles.

At any time as a user, you can
revoke your consent and configure the reception of announcements. You can also indicate that you do not want interest-based ads from Facebook, or other companies, through the European Interactive Digital Advertising Alliance (EDAA) at Your Online Choices or in the settings of your computer or mobile device.

To use the custom audiences feature, this website uses Facebook’s Website Custom Audience tool, which makes use of the Facebook pixel that tags the visitor of this website in an anonymized form. If you wish to object to the use of Facebook’s Website Custom Audiences, you have the possibility to do so on the
own page.

For more information about the scope and purpose of the collection of data by Facebook and its further processing, as well as to configure your privacy you should go to
Facebook privacy.


Facebook conversion tracking pixel:
for the optimization of advertising campaigns for ads served on Facebook, and for statistical purposes, we use the conversion tracking pixel of Facebook Inc., 1601 s. California Ave, Palo Alto, CA 94304, which tracks users’ actions after clicking on an ad. The data obtained through this pixel is anonymous and does not refer to identified individuals, nor is it stored or profiled with their personal data.

This data may be stored and processed by Facebook, and Facebook may link this data to your Facebook account and also use this data for its own advertising purposes in accordance with Facebook’s
Facebook’s data usage policy. You can enable Facebook and its partners to insert advertisements on and off Facebook, and for these purposes a cookie may be stored on your computer.

LINKEDIN ADS

At ELTEX we use LinkedIn Ads, LinkedIn’s advertising platform that allows us to create campaigns and ads. When generating an ad, you can segment the audience by:

  • Location
  • Demographic data (age, sex, etc.)
  • Interests (activities, hobbies, etc.)
  • What they buy on the Internet and through other channels

The data obtained through LinkedIn Ads are subject to this privacy policy from the moment the user leaves their data in the form on this website to join the newsletter subscriptions. Under no circumstances will information from LinkedIn be used for any other purpose.

NOTIFICATION AND DECLARATION OF BREACHES

At ELTEX, we take security measures appropriate to the level of risk to protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of personal information; however, if ELTEX, determines that your service data has been misappropriated (including by an ELTEX employee, exposed by a security breach or improperly acquired by a third party, ELTEX will promptly inform you of such security breach, misappropriation or misacquisition.

TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

To provide services strictly necessary for the development of the activity, ELTEX shares data with the following providers under their corresponding privacy conditions:

External service providers:
payment processing services, order processing, analytics, management, marketing campaigns, website management, and email distribution and other similar service providers, in order for them to perform business functions on behalf of ELTEX.

The web development and maintenance company, or the hosting company, may have occasional access to this site. They have signed a service contract that obliges them to maintain the same level of privacy that applies to the processing carried out on this website.
Any international transfer of data derived from the use of tools or service providers will be subject to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies on privacy, secrecy and data security.

Specifically, this website uses the following tools:

  • HeMail marketing tool.
  • Invoicing tool.
  • Analysis tools.
  • Online chat tool.

SEGMENTATION AND PROFILING

The registration of personal data provided at the time of subscription, contact, interaction with the website and any other data provided during navigation, including the information provided by cookies in relation to browsing habits, will be used to be segmented or categorized in order to apply them to the activity related to the management of general administration, information, marketing of advertising space, analysis of proposals requested by users/customers, statistical study of the services and content used, tastes and preferences, and surveys or forms.

Profiling, by analyzing your automated individual choices, consists of using your Personal Data to evaluate certain personal aspects, such as (analyzing and predicting your financial situation, personal preferences, interests, behavior, location, movements and attitudes). Being the logic applied to obtain these profiles the use of statistical procedures and being the consequences of this treatment of your data by profiling, the sending of personalized communications of your interest with related content.

The legal basis for the processing of your data for the purposes indicated and the elaboration of automated individual profiling decisions is the consent given by ticking the box indicated above.
The data we use in profiling and show to advertisers are not data that allow us to identify users, only the type of audience is shown in a graph.

DATA SECURITY

eltex.es is committed to the use and treatment of the user’s personal data, respecting its confidentiality, in accordance with the purpose of those; as well as to comply with its obligation to save them and adapt all measures to prevent alteration, loss, treatment or unauthorized access, in accordance with the provisions of current legislation on data protection.

This website includes an SSL certificate, which makes your data travel in an integral and secure way; that is, the transmission of data between a server and the web user, and in feedback is fully encrypted or encrypted.

eltex.es cannot guarantee the absolute impugnability of the Internet network, nor, therefore, the violation of the data through fraudulent access to them by third parties.
With respect to the confidentiality of processing, ELTEX will ensure that any person who is authorized by ELTEX to process customer data (including its staff, collaborators and service providers), will be under an appropriate obligation of confidentiality (whether a contractual or legal duty).

Upon becoming aware of any Security Incident, ELTEX shall notify Customer without undue delay and shall provide timely information related to the Security Incident as it becomes known, or upon Customer’s reasonable request.

ACCURACY AND VERACITY OF THE DATA

As a user, you are solely responsible for the veracity and correctness of the data you submit to eltex.es, exonerating ELTEX from any liability in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

REVOCABILITY

The consent given, both for the processing and for the transfer of the data of the interested parties, is revocable at any time by communicating it to ELTEX in the terms established in this Policy for the exercise of ARCO rights. This revocation shall in no case be retroactive.

CHANGES IN THE PRIVACY POLICY

ELTEX reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, it will announce on this page the changes introduced reasonably in advance of their implementation.